Retail Excellence Specialist

Full Time, onsite
SHARKNINJA APAC HOLDING PTE. LTD.
“WINNING IS A TEAM SPORT” Be clear and honest, Malaysia

Salary undisclosed

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Our mission to positively impact people's lives every day in every home around the world allows our employees to be thinkers and tinkerers, designers and doers, creators and number crunchers, makers of things they love.

Shark Ninja is expanding our APAC business and scaling it rapidly. Our two brands, Shark, and Ninja, have enjoyed unprecedented growth in the past 5 years, driven mainly by the very strong innovation pipeline on both brands. Given this success in our existing markets, Shark Ninja has embarked on a bold plan for growing APAC business, in which APAC plays a critical role.

As we continue to grow, we are looking for a shelf driven Retail Excellence Specialist to join our team. This role will be based in Malaysia.

KEY CHARACTERISTICS:

Rarely Satisfied – Has a burning desire to win that drives them to get better every day and to push others to do the same.
Progress Over Perfection – Makes quick, daily progress and continuously adapts to achieve results rather than requiring perfect planning.
Operate with a spirit of continuous inquiry; open to challenge and different paths forward
Nimble, agile, and resourceful; turn challenges into opportunities
Collaborate in a flexible, detail-oriented, fast-paced team environment
Understand and fully embrace our go-to-market approach and mentality
Enjoy the freedom to learn and grow in a passionate environment
Communicate effectively and directly with others, even those in other locations
Manage many projects and tasks at once while meeting or exceeding deadlines
Embrace transparency and shifting priorities, while learning from each decision

Here are some of the exciting things you’ll get to do:

1) Training Management:

Developing Training Programs: Design and implement effective training programs that align with organizational goals. This can include leadership development, sales training, product knowledge, customer service skills, compliance, etc.
Conducting Training Sessions: Facilitate or coordinate training sessions, workshops, and seminars. This could involve in-person or virtual delivery of content.
Assessing Training Needs: Work closely with departments or teams to identify skill gaps or knowledge deficiencies that need addressing.
Tracking and Evaluating Progress: Monitor the effectiveness of training programs and make adjustments as needed. This can include surveys, feedback forms, performance evaluations, or follow-up training.
Onboarding: Create and deliver onboarding programs for new hires to ensure they are equipped with the necessary tools and knowledge to succeed in their roles.

2) Promoter Management:

Supervising Promoters: Oversee a team of promoters who represent the company or brand at events, in retail locations, or online. Ensure promoters are performing their tasks effectively and professionally.
Scheduling & Resource Allocation: Coordinate work schedules for promoters to ensure sufficient staffing during peak hours, events, or campaigns.
Motivation & Support: Keep the team motivated by setting clear expectations, providing regular feedback, and offering incentives or rewards for good performance.
Track Performance: Measure the success of promotional activities by collecting data on customer engagement, sales, leads, and other KPIs (Key Performance Indicators).

Reporting: Prepare regular reports on the performance of promotional activities, including sales data, customer feedback, and overall effectiveness of the promotion.

3) Client & Stakeholder Communication:

Collaborate with Marketing & Sales Teams: Work closely with marketing and sales departments to ensure that the promotional strategies align with company objectives.
Liaise with Clients/Brands: If working for an agency, a Promoter Supervisor may also interact with clients, helping them plan and execute promotions, and providing them with regular updates on progress.
Resolve Customer Issues: Handle customer complaints or concerns that arise during promotional activities. Ensure promoters are equipped with the necessary tools to address common questions or issues.

4) Event Planning & Coordination:

Event Management: Oversee logistics and setup for promotional events, such as product launches, pop-up shops, or trade shows. Ensure that everything runs smoothly during the event, from staffing to product availability.

Skills & Qualifications:

Previous Experience: 2-4 years of experience in a promotional, retail, or marketing role, with at least 1 year in a supervisory or team lead position.
Strong Leadership Skills: Ability to lead, motivate, and manage a team of promoters effectively.
Communication Skills: Excellent verbal and written communication skills. Ability to interact with clients, customers, and internal teams in a professional manner.
Organizational Skills: Strong time management and organizational skills to juggle multiple tasks, schedules, and events simultaneously.
Problem-Solving Abilities: Ability to identify issues quickly and resolve them in a timely manner.
Sales & Customer Service Orientation: Experience in sales or customer service is a plus, as the role requires promoting and selling products to customers.
Event Coordination Experience: Familiarity with event logistics, coordination, and promotion is beneficial.
Tech-Savvy: Proficiency with Microsoft Office Suite and basic data analysis tools. Familiarity with CRM or promotional software is a plus.

REQUIRED ATTRIBUTES & SKILLS:

Strong ability to influence store support as a result of relationship and partnership building
Excellent communication and interpersonal skills
Self-motivated, able to work independently and understands when to seek guidance
Comfortable with computer skills in Microsoft suite of products including Word, Excel, Teams, Outlook as well as the ability to use an iPad and corresponding applications
Minimum of 4 years of in-person retail selling experience
Ambitious and self-motivated sales individual who exhibits confidence and professionalism
Proven track record of successful sales experience, achieving or exceeding quotas
Ability to work retail hours (standard, peak, holiday) including a minimum of three (3) days/week including every Saturday/Sunday (vacation blackout periods during key peak periods)
Ability to travel
Experience in consumer electronics or beauty is considered an asset
Solid experience designing blended training curriculum
A good understanding of training principles, methodology, and evaluation
Knowledge and expertise in using and managing eLearning on Learning management systems