Ice Cream/Gelato Supervisor-Ampang

The Ice Cream/Gelato Supervisor oversees the daily operations of the ice cream/gelato outlet, ensuring top-notch product quality and excellent customer service. This role involves supervising staff, managing inventory, maintaining cleanliness and safety standards, and achieving sales targets. The supervisor plays a pivotal role in creating a welcoming and engaging customer experience while ensuring operational efficiency.

Key ResponsibilitiesTeam Leadership

• Supervise, motivate, and lead the outlet team to deliver exceptional service.
• Train new staff in preparation techniques, customer service, and hygiene practices.
• Schedule shifts and assign tasks to ensure smooth daily operations.
• Conduct regular team meetings to communicate goals and updates.

Customer Service Excellence

• Maintain a friendly, welcoming environment for customers.
• Address customer inquiries, feedback, and complaints promptly and professionally.
• Monitor customer satisfaction and suggest improvements for service delivery.

Operational Management

• Oversee day-to-day operations, including opening and closing procedures.
• Monitor product quality and ensure gelato/ice cream is prepared and displayed to company standards.
• Manage stock levels and place orders to prevent shortages or overstocking.
• Reduce waste by implementing efficient storage and serving practices.

Financial Accountability

• Handle cash management, including daily sales reconciliation and deposits.
• Support in meeting sales targets and controlling operational costs.
• Prepare and review sales reports, identifying trends and opportunities.

Health, Safety, and Compliance

• Enforce hygiene and cleanliness standards as per health regulations.
• Conduct regular checks to ensure the outlet complies with food safety and workplace safety regulations.
• Train the team on safety practices and respond to potential issues promptly.

Qualifications

• Certificate/Diploma/Degree or equivalent; additional training in hospitality or food service is a plus.
• 2+ years of experience in a food and beverage environment, preferably in ice cream, gelato, or dessert-focused outlets.
• Proven leadership experience with the ability to manage and inspire a team.
• Strong communication and interpersonal skills.
• Proficiency in inventory management and cash handling.
• Knowledge of food safety regulations and best practices.

Job Type: Full-time

Pay: RM2,700.00 - RM3,300.00 per month

Benefits:

• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay

Application Question(s):

• Are you familiar with food safety and hygiene regulations?
• Do you have experience handling cash and financial transactions?
• Do you have prior experience as service crew or managing a team in the food and beverage industry?