System Administrator

Full Time, onsite
Eps Ventures Sdn Bhd
Tampoi, Malaysia

RM 3,600 - RM 5,500 / month

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Position Title: System Administration

Location: Tampoi, Johor Bahru

Working Mode: Hybrid

Responsibilities:

Monitor the health and performance of servers and infrastructure; log and resolve incidents related to customer access, server performance, and availability.
Manage and document daily activity logs, server issues, and ad-hoc tasks requiring off-hours or weekend support.
Set up and monitor Azure VM alerts for CPU and RAM usage; manage configurations and respond to notifications on system health.
Ensure best practices for Azure-based server configurations, including storage and networking setup.
Oversee SQL databases, including performance monitoring, disk management, and implementation of Transparent Data Encryption (TDE) for customer data protection.
Monitor applications and URLs, using tools like PHP Server Monitor, and respond to any performance or availability issues flagged in system logs.
Manage daily backups and ensure offsite storage, oversee regular disaster recovery planning and testing.
Perform quarterly vulnerability scans and semi-annual penetration testing to secure applications and systems against potential threats.
Ensure adherence to security protocols and respond to customer security questionnaires related to the SaaS environment.
Conduct quarterly maintenance for system updates, disk space checks, and implement any necessary patches or configurations.
Plan and execute annual system hardening for both servers and databases, based on industry benchmarks (CIS).
Support semi-annual and annual activities, including budget planning and documentation reviews.
Maintain clear documentation on system configurations, incident reports, and maintenance logs.
Update and maintain records for audits and compliance purposes, such as ISO 27001 standards.
Work closely with application, sales, and consulting teams for coordinated system support.
Provide configuration and setup support for new customers and manage the termination or transfer of SaaS environments.
Collaborate with external vendors for service management and work with internal teams on technical troubleshooting.
Develop and recommend automated processes to improve operational efficiency, performance, and security of the SaaS environment.
Support network management, VPN setup, firewall configurations, and user access controls.
Actively engage in weekly team meetings for updates and project reviews.

Qualifications:

Bachelor's Degree in Information Technology, Computer Science, or a related field.
CompTIA Security+ or Microsoft Certified: Security, Compliance, and Identity Fundamentals.
ISO/IEC 27001 Lead Implementer (for compliance and process improvement).
2 years and above of experience in cloud infrastructure management, ideally within a SaaS or cloud-based environment.

Additional Requirements:

Must be willing to provide after-hours support and emergency production support as needed.
Possess own transport and be able to travel if required.
Experience with Mac/Linux/Unix servers is a plus.
·Strong background in Microsoft Azure (VM management, monitoring tools, best practices).
Knowledge of Windows Server administration (2016/2019) and SQL Server management (2012/2019).
Familiarity with Active Directory, VPN, VMWare, and MS-HyperV for enhanced server management.
Proficiency in PowerShell or similar scripting language for automation and system management tasks.
Experience with system monitoring tools (e.g., PHP Server Monitor, Azure Monitor) and ability to respond to server and application alerts.
Competent in disk space management and log analysis.
Familiar with vulnerability assessment tools such as Nessus Essentials and Pentest Tools; experience in security best practices for server/database hardening.
Understanding of network management and security protocols, including firewalls and VPN configuration.
Must be a team player and able to collaborate effectively with internal teams and external vendors.