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CORE RESPONSIBILITIES:
- Oversee and ensure efficiency of day-to-day operations of the store.
- Analyze reports and daily sales trends to make real-time strategic business decisions in delivering desired results.
- Ensure that cash takings are banked in daily and cash control procedures are adhered too.
- Planning of roster to ensure optimized use of time and resources and assigning staff to specific duties and tasks.
- Keep track of merchandise sell through and maintain good stock level at all times. Ensure merchandises are well presented and visual display is aligned to Brand’s VM guideline.
PEOPLE MANAGEMENT:
- Train and develop team on business acumen to drive business performance. Coach Store Supervisors and team members, identify learning opportunities and concoct employee development plans.
- Set priorities for team to meet daily deadlines; develop plans to meet short-term objectives.
- Conduct appraisal and interviewing of potential staff.
- To attend Seasonal Ekin Training and guide new staff on SKU training.
JOB REQUIREMENTS:
- Minimum Diploma or equivalent years of experience.
- At least 7 years of retail experience with minimum 5 years of managerial experience
- Experience in retail operations, customer service, sales, leadership and management skills.
- Ability to train and lead the team with high level of customer service skills.
- Ability to utilize tools to support conflicts resolution and employee coaching and counselling.
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