Customer Quality Engineer

• Manage customer concerns and ensure they are solved in a timely manner.
• Work with other departments to establish the root cause and corrective actions on customer concerns.
• Work directly with customers via telephone, email, or other to resolve quality issues.
• Investigate customer issues, write corrective action reports as requested based on system established or customer requested due dates.
• Educate other groups as needed in regard to inspection, rework or new processing details.
• Provide backup within the Customer Quality Department.
• Provide input to engineering groups about quality issues and history to improve existing or new designs.
• Work within the established guidelines as defined by the quality system, corporate procedures, and work instructions etc.
• Work to protect the company and customers from ongoing quality issues.

Job Requirement:

• At least 2 years of related experience, preferably from Printing/Packaging background
• Bachelor's degree in related technical background.
• Good communication skills.
• Able to speak mandarin is an advantage.

Job Type: Full-time

Pay: RM3,000.00 - RM5,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay

Language:

• English (Preferred)
• Mandarin (Preferred)