Senior Staff Specialist Automotive Complaint Management
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Job Description
In your new role you will:
- Responsible for processing the incoming customer complaint send-to-end for products and customers in the automotive industry
- Develop corresponding problem verifications and define the necessary analysis steps – you support the colleagues of our global production sites in problem solving
- Ensure that 8D method is applied and handle the 8D report generation for our customers
- Find innovative, efficient, and targeted solution approaches to customer returns with a variety of causes
- Furthermore, regular Product Quality Reviews with internal and external customers are in your range of tasks
- Drive projects based on customer return data and implement improvement measures to ensure high customer satisfaction
Your Profile
You are best equipped for this task if you have:
- A degree in Electrical Engineering, Physics, Material Science, Microsystems Technology or a comparable field and the associated technical understanding
- At least 5 years of professional experience in the area of Quality or Complaint Management, ideally within the automotive industry
- Knowledge in the area of semiconductor production (front-end and back-end) and/or semiconductor analysis would be an advantage
- Deep/Solid knowledge of 8D method and problem solving tools (e.g. 5-Why, Failure Tree Analysis) and experience in applying to successfully reach customer satisfaction
- Experience in working within focus teams/task forces and contributing to their success
- Excellent communication and mediation skills as well as intercultural competence to successfully manage your stakeholders around the globe
- The ability to always balance the dimensions quality, costs, and time in the interest of Infineon
- Excellent English language skills
#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?
We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicants experience and skills.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
