Patient Care Coordinator (Malaysia)

Position: Patient Care Coordinator (Kuala Lumpur)

Position Purpose

The Patient Care Coordinator will assist the Patient Care Leader in managing drug access program(s) in the region. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office based

Duties and Responsibilities

• Effectively assist the Patient Care Leader in managing a drug access program(s) by liaising with hospitals, and pharmacies, and patients
• Ensure that eligible patients are enrolled in the program(s) in a timely manner and in accordance with the project workflow and timelines
• Ensure that current patients receive their drugs quickly and efficiently
• Prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance reports (quarterly) for internal This includes monitoring and tracking patient files in collaboration with Axios staff in “real time” as patients proceed through the program
• Maintain and update electronic program files, including patient and quality assurance data
• Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data
• Reporting any adverse events/product complaints as per client’s requirements and/or Axios SOPPs
• Conduct administrative duties for the office
• Conduct all program activities through exclusive use of Axios’ Patient Management System (PMS)
• Additional duties as required

Relationships

• Work closely with program team members
• Maintain ongoing and frequent communication with project team leaders including Axios regional and global staff

Competencies

• Application of job knowledge
• Concern for order and quality
• Adaptability and flexibility
• Dependability
• Teamwork

Educational Background and Experience

• A degree in Scientific or Healthcare related degree
• 1 to 2 years working experience in a healthcare or scientific field or NGO is ideal
• Fluency in Mandarin and English is essential
• Experience in data monitoring and management is an advantage
• Experience coordinating and handling logistics/supply chain is a plus
• Experience in customer service management is a plus
• In lieu of working experience, a demonstrated passion for philanthropy through volunteer involvement is also an advantage

Job Circumstances

• The position is based in our regional office, and it does entail frequent travel to Clients and partners which may be outside your designated region
• Flexibility in ability to travel as well as working hours is essential