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Online Customer Service - Fresh Grad

Salary undisclosed

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Company Overview:

We are representing our well known Telecommunication Company which offering a wide range of mobile plans and services to meet the needs of its customers, these includes Postpaid, Prepaid, and Broadband services to customers nationwide.

Job Descriptions

  • Conduct follow-up calls or chats for customers who have expressed interest in specific products or services.
  • Provide detailed product information and address customer inquiries effectively.
  • Proactively identify opportunities to upsell and cross-sell related products and services during customer interactions.
  • Offer personalized recommendations to enhance the customer's shopping experience and maximize sales.
  • Exhibit resilience and an openness to feedback for continuous self-improvement.
  • Collaborate with the marketing team by actively participating in various promotional campaigns.
  • Execute campaign-specific tasks, including product launches and special offers, as requested.

Job Types: Full-time, Contract
Contract length: 3 months

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Supplemental Pay:

  • Commission pay
  • Overtime pay

Education:

  • STM/STPM (Preferred)