Online Support Specialist

As Online Support & Content Moderation Specialist, your job responsibilities will inlcude:

1. Customer Support & Inquiry Handling:
- Respond promptly and professionally to customer inquiries (via voice and non-voice channels)

- Provide clear and empathetic communication to resolve user concerns while adhering to company protocols.

2. Content Review & Moderation:
- Conduct through reviews of various content formats, including videos, images, text, live streams, and audio, ensuring alignment with Client's guidelines and standards.

- Identify, assess and address inappropriate or harmful content, escalating critical cases when necessary.

- Monitor live-streaming activities to ensure real-time enforcement of platform policies.

3. Collaboration & Process Improvement:

- Work closely with Client Internal teams to address user and brand safety concerns effectively.

- Provide feedback and suggestions to improve content moderation tool, workflows, and policies.

- Participate in regular training sessions to stay updated on new guidelines, policies, and system features.

4. Ad-hoc Responsibilities:

- Undertake additional tasks as assigned by supervisors or clients to support operational goals and ensure seamless execution of responsibilities.

- Adapt to dynamic work demands, demonstrating flexibility and a proactive approach to prombelm-solving.

Requirements:

Possess at least Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, any fields.

Minimum 1 year Experience in Call Centre.

Strong attention to detail and a meticulous approach to tasks.

Able to do 24/7 shift.

Preferable someone whom know about handling basic computers (Microsoft Excel/Word etc)

Have good communication and interpersonal skills.

Able to multi-task, prioritize and manage time effectively.

Job Types: Full-time, Permanent

Pay: RM2,400.00 - RM3,300.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Afternoon shift
• Day shift
• Early shift
• Evening shift
• Night shift
• Rotational shift

Supplemental Pay:

• Attendance bonus
• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• Call Center: 1 year (Required)