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Programmer Analyst - Senior System Engineer

Salary undisclosed

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1. Handle end user Voice calls, Chats in Japanese Language 2. Use Nexthink tool to reduce repeated issues in the environment 3. Provide first level resolutions for End user computing and Business Applications 4. Ticket creation/Categorization / Prioritization in SNOW or any Ticketing tool experience 5. Ticket triaging to respective Support Group 6. Incident resolution and recovery for IT SD/Account Provisioning/L1 EUC/L1 Apps 7. Good Analytical & Coordination skills are essential. 8. Good understanding of Computers and Troubleshooting skills required in Windows Operating System 9. Customer service orientation and ability to work in a team. 10. Excellent Soft skill, Communications skills (Voice, Email & Chat) to handle Japanese end users. 11. Troubleshooting skills on desktop and applications (MS office, Adobe etc) 12. Troubleshooting skills on VPN connectivity and tools (MS Team, Webex) 13. Experience in supporting windows domain password related issues. 14. Troubleshooting experience using remote control tools 15. Trouble shooting skills and experience in handling Exchange (Outlook) 16. Experience in handling other IT Issues like Printer, hardware (Laptop, iPhone, iPad, Desktop), browser, laptop performance related issues 17. Mandate to have native Japanese proficiency.