CUSTOMER SUPPORT EXECUTIVE
RM 4,000 - RM 4,999 / Per Mon
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As a Customer Support Executive, you will be working with our Customer Experience Account to deliver #happier customer experience. Act as an ambassador for the World Best Fintech brand in our Customer Relationship Centre. He/She will be responsible for working with team to ensure that service level agreements are met in responding to user tickets and answering user queries on the platform. You are also required to perform these job functions: To ensure operating systems are functioning properly and report to Shift Leader if it fails. To process client's request via live chat, email and phone call. To escalate issue to appropriate specialist when needed via SalesForce or Jira. To update clients on their request status accordingly. To constantly verify documents submitted by clients within specific regions on hourly basis (exclude CY). To attend all seminars scheduled by the company for the employee. To achieve quarterly KPI targets set by CS Manager. To perform other ad hoc tasks assigned by manager. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.
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