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Senior Support Specialist/Support Specialist

Salary undisclosed

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Provide expert support to LS Retail customers and partners over the phone, email, and online chat. Troubleshoot issues submitted through the service desk and recommend effective solutions. Guide and train our customers according to service level agreements (SLA). Collaborate with other teams to ensure customer satisfaction. Test and verify new programs against established standards. Prioritize error reporting and maintain system capability by testing computer components. Register new functionality suggestions and verify localizations. Prepare reference materials and user guides, while documenting operating instructions. Document and track customer inquiries and resolutions accurately in our system. Stay updated on our products and services to deliver the best possible support.