Customer Service

Responsibilities:

• Handle customer inquiries and provide accurate information about company products.
• Assist customers with their product-related needs and guide them through the buying process.
• Resolve customer issues and complaints promptly and professionally.
• Maintain and update customer records in our database.
• Conduct follow-up calls and emails to ensure customer satisfaction.
• Coordinate with other departments to ensure a seamless customer experience.
• Participate in customer engagement activities and events.
• Perform other ad hoc tasks as assigned by superiors or management.

Requirements:

• Minimum of a high school diploma; a degree in Business Administration or a related field is a plus.
• Fresh graduates are welcome, and experience of 1 year or more in customer service is an advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in Microsoft Office or similar systems.
• Ability to multitask and handle a high volume of inquiries.
• Self-motivated with a positive attitude and a willingness to learn.

Job Type: Full-time

Pay: RM1,800.00 - RM2,200.00 per month

Schedule:

• Monday to Friday

Application Deadline: 10/31/2024