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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Service Executive

RM 3,800 - RM 4,100 / Per Mon

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Job Brief

To oversee multiple customers account being assigned, creating a long term and trusting relationship with existing customers. Help customers with complaints and queries, provide information about products and services, billing, orders and return process.

Roles & Responsibility

1. Customer Support:

· Answer incoming calls, emails, or chat inquiries from customers regarding products and services.

· Provide information on available telecommunications services, pricing, and promotions.

· Resolve customer issues, including service disruptions, billing questions, technical issues, or equipment problems.

2. Complaint Resolution:

· Handle customer complaints with patience, empathy, and professionalism.

· Resolve conflicts or disputes in a timely and effective manner, ensuring customer satisfaction.

· Escalate unresolved issues to higher-level support or management when necessary.

3. Technical Support:

· Offer basic troubleshooting for mobile devices, internet services, and other telecommunications products.

· Escalate complex technical issues to the appropriate team or department.

· Provide guidance on setting up and configuring telecommunications devices and services (e.g., routers, modems)

4. Billing and Payments

· Address billing inquiries, including discrepancies or overcharges, and assist with payment issues.

· Assist customers with payment options, setting up auto-pay, or processing payments.

· Provide clarity on charges, discounts, and refunds.

Requirements
1. Diploma or Bachelors’ degree in Customer Service Management, Computer /communication engineering, or equivalent.

2. CCNA or any equivalent certification is an advantage.

3. Minimum three (2) years of experience in customer service and telecommunication field.

Skills

1. Previous customer service experience in telecommunications or related fields preferred.

2. Previous customer service experience in telecommunications or related fields preferred.

3. Ability to stay calm and empathetic when dealing with frustrated or upset customers.

4. Exceptional ability to analyze and resolve the issues of the customers.

5. Cisco CCNA certificate holder will be an added advantage.

6. Knowledge of mobile, internet, or broadband services and devices.

7. Experience with technical troubleshooting and support in telecommunications.

8. Familiarity with telecommunications billing systems and policies.

9. Excellent analytical and problem-solving skills.

10.Excellent communication skills.

11.Exceptional ability to analyse and resolve the issues of the customers.

Job Type: Contract
Contract length: 12 months

Pay: RM3,800.00 - RM4,100.00 per month

Benefits:

  • Opportunities for promotion

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Overtime pay
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