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Chat Support - Mandarin speaker
RM 4,100 - RM 4,100 / month
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*Vacancy: Chat Support – Mandarin Speaker*
Location: KL Sentral, Malaysia
Salary: RM4100
Language: Mandarin + English
Working Hour: 24*7 Rotational
Education/Requirement: Diploma and Bachelor’s Degree (Fresh Graduate) or SPM with 2 years of CS experiences Joining Date : ASAP
*Headcount: 10
*Job Summary:*
- Understand customer enquiries and respond via applicable channels: email, and chat (10% PHONE CALLS)
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native.
Job Type: Full-time
Pay: RM4,100.00 per month
Language:
- Mandarin (Required)
- English (Required)
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