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Chat Support - Mandarin speaker

RM 4,100 - RM 4,100 / month

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*Vacancy: Chat Support – Mandarin Speaker*

Location: KL Sentral, Malaysia

Salary: RM4100

Language: Mandarin + English

Working Hour: 24*7 Rotational

Education/Requirement: Diploma and Bachelor’s Degree (Fresh Graduate) or SPM with 2 years of CS experiences Joining Date : ASAP

*Headcount: 10

*Job Summary:*

  • Understand customer enquiries and respond via applicable channels: email, and chat (10% PHONE CALLS)
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service
  • Able to communicate effectively with customers in a friendly and polite manner following the processes
  • Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native.

Job Type: Full-time

Pay: RM4,100.00 per month

Language:

  • Mandarin (Required)
  • English (Required)