Network Quality Control Officer (Mandarin Speaker)
RM 2,800 - RM 3,800 / Per Mon
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- Tracking delivery performance metrics such as delivery times, success rates, customers satisfaction to identify area for improvement
- Inspect completed work and/or work in progress to determine whether the work meets specifications and plan requirements
- Identifying bottlenecks or inefficiencies in the parcel delivery process
- Note and report on work that does not meet requirements to Network QC Supervisors
- Educate couriers on the required standards
- Work with senior managers to identify approaches and methods to improve overall quality.
- Coordinate the dispatch of delivery tasks, track parcel movement, and conduct statistical analysis of service tasks, tracking their progress and analyzing service incidents such as lost or damaged parcels Responsibilities
- Mandarin speaking candidate Only
- Bachelor's degree or above or equivalent in related fields
- 1 years of experience in Express, Logistic or other related businesses
- Proficiency skills at MS. Office, especially Excel and PowerPoint
- Ability to communicate and collaborate well with related team
- Willing to work 6 days per week ( Saturday - Work From Home )
- Insurance coverage
- EPF,SOCSO,EIS
- Annual Leave & Public Holidays
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