Junior System Engineer (Support Team)

Key Responsibilities:

•  Provide technical support and troubleshooting for system-related issues impacting our integrated solutions.
•  Manage and maintain client systems, including servers, networks, and storage solutions, to ensure optimal performance and reliability.
•  Work closely with the support team to diagnose and resolve system incidents, minimizing downtime and disruption for clients.
•  Implement and manage system upgrades, patches, and configuration changes as part of regular maintenance.
•  Monitor system performance and proactively address potential issues to prevent service interruptions.
•  Collaborate with the solution integration and development teams to support system deployment and configuration.
•  Ensure that all systems comply with security protocols and best practices to protect client data.
•  Document system configurations, troubleshooting steps, and resolution processes to enhance the knowledge base.
•  Provide on-call support as part of a rotation to address urgent system issues outside of regular business hours.
•  Stay informed about the latest trends and technologies in system engineering to continually improve support services.

Technical Skills and Experience Requirements

- Basic knowledge of Linux (e.g., RHEL, Ubuntu) and Windows Server environments. Hands-on lab or academic experience is acceptable.

- Understanding of fundamental networking concepts such as TCP/IP, DNS, and firewalls.

- Exposure to network troubleshooting tools during coursework or internships is a plus.

- Basic understanding of server hardware components and troubleshooting.

- Exposure to hardware diagnostics tools or methods (academic or internship-based).

- Basic experience with server installation and configuration (academic or internship-based).

- Familiarity with Active Directory and user account management is preferred but not mandatory.

- Exposure to monitoring tools (e.g., Nagios, CheckMK) through internships or projects is advantageous.

- Willingness to learn system monitoring and proactive maintenance.

- Basic understanding of middleware technologies such as JBoss.

- Willingness to learn and support enterprise middleware systems.

- Basic understanding of relational databases, including MySQL or similar.

- Familiarity with database querying and basic management is a plus.

- Willingness to learn and support privileged access management tools such as MasterSAM.

- Any exposure to MasterSAM or similar PAM tools is a plus.

- General understanding of data storage concepts (e.g., local storage, basic backup practices).

- Basic understanding of security best practices (e.g., secure passwords, patch updates).

- Exposure to or interest in learning about system security protocols.

- Interest in cloud platforms (e.g., AWS, Azure) with opportunities for learning on the job.

Soft Skills Requirements:

- Enthusiasm for analyzing and troubleshooting technical problems.

- Ability to convey technical ideas clearly.

- Readiness to create documentation and reports under guidance.

- Positive attitude toward teamwork and learning from peers.

- Demonstrated eagerness to learn and grow in a dynamic technical environment.

Education and Certifications:

- Bachelor’s degree in Computer Science, Information Technology, or related field.