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Operations Assistant

Salary undisclosed

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Location – Pavilion Damansara Heights, Kuala Lumpur

Position - Operations Assistant

Job Type - Permanent Position (Full Time)

Work Mode – Onsite (Mon – Fri)

Shift – Regular

Job Description

  • Handling customer inquiries and providing assistance: The contact center team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes.
  • Resolving customer complaints and escalations: The contact center team addresses customer complaints, investigates issues, and works towards resolving them in a timely and satisfactory manner.