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Customer Service Specialist - Fresh Graduates are Welcomed

RM 3,500 - RM 5,000 / Per Mon

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About the role

Are you a customer service superstar with a passion for delivering exceptional experiences? Fonix Marketing & Solutions Sdn Bhd is seeking a talented Customer Service Specialist to join our dynamic team in Cheras, Kuala Lumpur. As a full-time employee, you'll be the friendly voice representing our brand and ensuring our customers are delighted with every interaction.

What you'll be doing

  • Handling inbound customer inquiries and requests via phone, email, and chat channels
  • Providing accurate, timely, and empathetic support to resolve customer issues
  • Collaborating with cross-functional teams to ensure seamless customer experiences
  • Identifying opportunities to improve processes and enhance customer satisfaction
  • Maintaining detailed records and documentation
  • Contributing to a positive team environment and culture
  • What we're looking for

  • Excellent communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
  • Strong problem-solving and critical thinking abilities to handle customer queries effectively
  • Demonstrated experience in a customer service or call centre role, preferably in the Call Centre & Customer Service industry
  • Proficiency in English and Bahasa Malaysia, both spoken and written
  • Ability to work in a fast-paced, dynamic environment and adapt to change
  • Passion for delivering exceptional customer experiences and a commitment to continuous improvement
  • What we offer

    At Fonix Marketing & Solutions Sdn Bhd, we believe in nurturing a supportive and collaborative work environment. As a Customer Service Specialist, you'll enjoy competitive remuneration, opportunities for career growth, and a range of employee benefits to support your well-being. We are committed to fostering an inclusive culture where everyone can thrive and reach their full potential.

    About us

    Fonix Marketing & Solutions Sdn Bhd is a leading provider of innovative marketing and customer service solutions. With a strong focus on delivering exceptional customer experiences, we are committed to helping our clients achieve their business goals. Join our team and be a part of our exciting journey as we continue to expand and make a positive impact in the industry.

    Apply now for this rewarding Customer Service Specialist role and become an integral part of the Fonix Marketing & Solutions Sdn Bhd family.