Digital & E-Commerce Executive

We're hiring a Digital Marketing & E-commerce Executive. In this role, you will be responsible for managing our e-commerce platform, executing digital marketing strategies, and optimizing the customer journey to increase online sales. You will work closely with cross-functional teams to develop, implement, and track the performance of online campaigns.

You will play an important role in:

• E-commerce & Corporate Website Management:
  • Manage and update the e-commerce store & Corporate Website Content, including product listings, pricing, promotions, and inventory.
  • Monitor website performance and user experience, making recommendations for improvements.
  • Coordinate with the Customer Service, fulfilment team to ensure timely and accurate order processing and delivery.
• Digital Marketing:
  • Plan and execute digital marketing campaigns across various channels, including email, social media, PPC, SEO, and content marketing.
  • Develop and manage content for digital platforms, ensuring consistency with brand voice and guidelines.
  • Analyse and report on the performance of digital campaigns, providing insights and recommendations for optimization.
• Analytics & Reporting:
  • Track and analyse key performance metrics (e.g., traffic, conversion rates, average order value).
  • Use data-driven insights to optimize marketing efforts and enhance customer experience.
  • Prepare regular reports on e-commerce and digital marketing performance.
• Customer Engagement:
  • Develop and implement strategies to enhance customer engagement and retention.
  • Manage customer feedback, reviews, and inquiries through various platforms to maintain high satisfaction levels.

To be successful in this role, you will need to have:

• A bachelor’s degree in digital marketing, Marketing, or equivalent.
• Experience with e-commerce platforms, databases, web analytics, and digital marketing tools.
• Possess good communication skills in English and Bahasa Malaysia.
• Able to work in team.

If you have passion for e-commerce and digital marketing, we’d like to meet you. Extensive trainings will be provided.