Assistant Manager, HRIT (Workday)
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Are you ready to shape a better tomorrow?
AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.
If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.
If you want to shape a brighter future at AIA Digital+, please read on.
About the Role
- Perform System administration for AIA Global HRIT Platform
- Supporting HRIT Technical Lead & Manager on work assignments.
- Able to manage all aspect of the integration, business mapping between Global HRIT Platform and other related system.
- Ensure solutions are consistent with global standards and ensure global solutions architecture team is aligned.
Roles & Responsibilities
- Provide L2 support to resolve any system related issues.
- Ensure resolution time meeting SLA target.
- Manages all assigned Incident & Change Requests and deliver according to the target resolution time.
- Perform system configuration and customization.
- Monitor system notification (errors) and take appropriate actions.
- Support end users in system usage and assist in raising overall HRIT Platform proficiency in the end user base.
- Support Manager in executing proof of concepts (POCs) for new Change Request when necessary.
- Provide training with end users in several ASPAC locations if necessary.
- Participate in regional project activities with HRIT focus.
- Successful system and process integration, efficient SLA driven end-user support and communications.
- Delivery of system and business process training for PCR.
- Liaises with necessary AIA colleagues or business partners outside HRIT CoE to ensure delivery of the functional work as required
Communication Requirements
Internal:
- Works with all HRIT CoE members to ensure the work meets users’ requirement
- Liaises with necessary AIA colleagues outside HRIT CoE to ensure delivery of the functional work as required.
External:
- Escalate and work with vendor for HRIT issues including report system issues, raise service request for changing system parameters, files and customization.
Minimum Job Requirements:
Education
- University / College graduate in computer science or other relevant discipline.
Experience
- 3 to 5 years’ relevant experience in regional solution/system support.
- Has exposure in Workday as a support function or as an end user
- Hands-on configuration experience in Workday Functional Modules (E.g: HCM, Recruitment, etc)
Special skills
- SLA familiarity and performance driven work culture.
- Good problem solving and analytical skills.
- Good communication and presentation skills.
- A good team player
- Consistent and proactive in BAU operations and deliverable
