Payment & Financing

Job Purpose

• Possess in-depth knowledge of Banking Operations, specifically with respect to Payment transactions, Investigations & understanding the associated risks.
• Detailed knowledge of Payment process, In-depth knowledge and keep up to date with Banking Operations Payment Services governing rules such as Anti Money Laundering Guidelines and screenings, Sanction Regulations, and any other related policies that may come into effect from time to time, industry standard, internal bank policies, local and international landscape.
• Processes are guided by the SOP, Guidelines and Policies and practices imposed by the company.
• Assumes full responsibility for daily activities to ensure that transactions are processed timely, accurately, efficiently and within the prescribed authorized limit.
• Responsible in the day-to-day operations – with an efficient and effective, to ensure that the productivity standards are duly met.
• Ensure Key Performance Indicators (KPI) are observed, and efforts are aligned to meet the required expectation – deliver high quality services to our business partners, adherence to SLA and TAT, while maintaining process efficiency, accuracy standards, productivity levels, quality & control measures.
• Support and assist the Team Lead / Team Head / Management in managing operational risk within the respective teams to avoid operational / reputational losses.
• Follow and support the process relating to controls, productivity, and service enhancement.
• Identify and escalate issues to Team Lead / Team Head where attentions and senior intervention is required.
• Well communicate with team members and work together as a team.
• Provide, monitor, track and evaluate transaction volumes, key controls, functional checks and provide daily / weekly / monthly analysis as appropriate to Team Lead / Team Head / any other unit.
• Participate in system testing to implement global strategy and fulfil business needs as and when required.
• Supports Team Lead, Team Head and Head of Operations in all initiatives for the betterment of the organization.
• Perform any other duties which may be assigned from time to time from Team Lead / Team Head / Head of Operations
• Responsible to ensure personal performance are within department’s target range / acceptable level.

Key Performance Indicator (KPI) includes:

• Process payments repair queue and involve in payments investigation.
• Ensure daily processes are executed according to ComRules, workflows and guidelines in Payments.
• Productivity standards (volume, efficiency rate, accuracy rate, customer service standards, etc.).
• Operational risk management (errors, losses, lapses in policy and procedures, etc.).
• Attend to queries, investigations to resolve discrepancies and day to day issues.
• Assist with any other duties or projects as assigned by Team Head or Head of Dept.
• Process enhancements / initiatives with measurable ROI.
• Support new initiatives / migrations / projects.

Formal education:

• University degree / diploma / tertiary education

Specialist knowledge (work experience, further qualification):

• Sound working knowledge of national and international Payment transaction.
• At least 2 – 5 years (for Specialist) and 5 years or more (for Senior Specialist) of working experience with Banking Operations Payment and Investigations.
• Familiar with business principles, operating guidelines, and standard rules (SWIFT, ISO 20022 etc) would be an advantage.
• Familiar with Compliance, Sanction and Regulatory policies
• Analytical Skills

Additional Criteria

• Able to work at European time zones.
• Proficient in English language – both written and spoken.
• Knowledge of another language would be an added advantage.
• Advance knowledge of Banking Operations – payment environment is preferred
• Proficient use of MS Office Suite.
• Knowledgeable of CoBa’s system / applications would be beneficial.
• Flexibility to shift-work if required.
• Willing to learn new things.

Characteristics

• Carry positive attitude.
• Passionate about the role, high self-drive, hardworking, self-motivated and team player.
• Ability to work independently with minimal supervision.
• Capable of working effectively under pressure as well as meet given deadlines.
• Good interpersonal and communication skills.
• Meticulous and detail orientated.
• Support fair working environment.