Customer Success Manager

Role Purposes

• Help new Instapay corporate customers complete documentation, explain product features and benefits and to generally enable them to get started on Instapay mobile platform for transactions.
• Responsible for building rapport and relationships with the organization in a professional manner.
• To take ownership and initiative to complete customer’s follow up or direct the customers to the appropriate department for resolution.

Job Description

• Be the trusted advisor and primary post-sale point of contact for a portfolio of the organizations and engage proactively with them on a regular basis.
• Demonstrate product features beyond central functionality to help the customer achieve specific business results and maximum value from the product.
• Drive value definition, value realization and executive sponsorship.
• Identify opportunities from assigned clients, including upselling and cross-selling of related services and discovery of additional use cases.
• Be accountable for client renewal and retention.
• Ensure deployment and utilization best practices are implemented and understood and collaborate with partners and internal consulting function to drive timely results.
• Handle escalations and coordinate across functional areas to ensure flawless delivery.

Requirements

• Candidate must possess at least a bachelor’s degree in any field.
• Customer Service experience in Technology companies or Experience in Financial Services will be an added advantage.
• Experience of dealing with clients/users at all levels, singly and in a group will be an added advantage.
• Good command in written and spoken English.
• Customer-oriented with good interpersonal and communication skills.
• Strong problem-solving skills.

Job Types: Full-time, Permanent, Contract
Contract length: 12 months

Pay: RM3,500.00 - RM5,000.00 per month

Benefits:

• Flexible schedule
• Gym membership

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Commission pay
• Performance bonus

Expected Start Date: 01/02/2025