Client Advisor

Job Title: Client Advisor

Location: Kuala Lumpur

Job Type: Full-Time / Contract (Specify Duration)

Position Summary:
We are looking for a motivated and customer-oriented Client Advisor to join our team. As a Client Advisor, you will play a vital role in delivering an exceptional customer experience by understanding client needs, offering tailored solutions, and fostering strong client relationships. You will act as a brand ambassador, ensuring every interaction reflects the values and quality of the brand.

Key Responsibilities:

• Customer Engagement:
• Welcome clients warmly and create a positive and inviting shopping atmosphere.
• Build and maintain long-term relationships with clients, ensuring repeat business and loyalty.
• Provide personalized advice and recommendations based on clients’ preferences and needs.
• Sales Achievement:
• Meet and exceed individual and team sales goals by leveraging product knowledge and sales techniques.
• Upsell and cross-sell products to maximize sales opportunities while enhancing the client experience.
• Assist clients in making informed decisions about product purchases, ensuring satisfaction.
• Product Expertise:
• Maintain in-depth knowledge of the brand’s products, including their features, craftsmanship, and benefits.
• Stay informed about new product launches, promotions, and trends.
• Educate clients on product care and provide styling advice to enhance their overall experience.
• Operational Duties:
• Ensure the sales floor is well-organized, visually appealing, and aligned with brand standards.
• Handle all client transactions, including payments, exchanges, and returns, with accuracy and efficiency.
• Assist with stock management, including restocking items, conducting inventory checks, and managing displays.
• Client Relationship Management:
• Maintain client records in the CRM system, documenting preferences, purchases, and interactions.
• Proactively follow up with clients to share updates about new arrivals, promotions, or exclusive events.
• Address client inquiries, feedback, or complaints with professionalism and care.
• Team Collaboration:
• Work closely with team members to ensure smooth store operations and a positive work environment.
• Participate in training sessions to enhance sales techniques and product knowledge.
• Contribute to in-store events and promotional activities to boost engagement and sales.

Qualifications & Requirements:

• A high school diploma or equivalent (a Bachelor’s degree in a related field is a plus).
• Proven experience in a client-facing role, preferably in retail or customer service.
• Passion for delivering exceptional customer experiences and building client relationships.
• Strong communication and interpersonal skills.
• Proficiency in using CRM systems and basic computer applications.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Flexibility to work retail hours, including weekends, evenings, and holidays.
• A professional, polished appearance and demeanor that aligns with the brand’s image.

Benefits:

• Competitive salary and performance-based incentives.
• Professional development and growth opportunities.
• Employee discounts on products and services.
• A supportive and dynamic work environment.

How to Apply:
If you are passionate about delivering outstanding client experiences and are eager to be part of a dynamic team, we’d love to hear from you. Please submit your resume and a cover letter highlighting your relevant experience and why you’re the perfect fit for this role.

Job Type: Full-time

Pay: RM2,000.00 - RM4,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday
• Rotational shift

Supplemental Pay:

• Performance bonus