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Customer Service Assistant

RM 1,800 - RM 2,000 / Per Mon


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We have insurance counters in various Immigration Departments (now hiring for Shah Alam and Putrajaya) and we need to hire. Responsibilities are as below:

  • Service walk in customers for insurance purchase
  • Get familiar with the insurance system and issue insurance for the walk in customers
  • Manage payments through online transfer or Duitnow QR
  • Manage communication on Whatsapp customer service line
  • Work together with other teammates to manage workload
  • Perform other related duties as and when required
  • We provide training and supervision every step of the way. IT is very easy to learn and adapt.

Expected Start Date: 02 Jan 2025

Work Location: PKNS Complex Shah Alam (Seskyen 14) or Putrajaya Presint 2

  • Candidate must possess at least a Higher Secondary/STPM/Diploma. Fresh grad or SPM with 1 or 2 years customer service or experience in the related field is preferred.
  • Fresh graduates are welcome to apply.
  • Bahasa Malaysia and English (Read, Written and Spoken).
  • Knowledge in insurance is good to have but not required.
  • Key Competencies (including but not limited to): Good Interpersonal and Communication Skills, Strong Customer Service Focus, Problem Solving Skills and Basic PC knowledge.
  • High level of integrity, take accountability of work, good attitude and service minded.
  • Takes initiative to improve current state of things and adaptable to embrace new changes.
  • EPF, SOSCO, EIS Provided
  • Annual Leave, Medical Leave etc.
  • Meal and Parking Allowances
  • Medical & Insurance Coverage
  • Convenient Location