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Junior Customer Service

RM 2,000 - RM 2,500 / month

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The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to work effectively with both internal teams and external agents. This role involves managing communications and resolving order-related issues.

Key Responsibilities:

  • Manage sales agent WhatsApp groups, ensuring efficient communication and dissemination of information.
  • Communicate effectively with sales agents via WhatsApp and phone calls.
  • Liaise with other departments to resolve order-related issues raised by agents.
  • Provide support to the videographer in video filming when required.

Required Skills:

  • Excellent communication skills, both written and verbal, via WhatsApp and phone.
  • Positive attitude and strong work ethic.
  • Excellent interpersonal and communication skills.
  • Strong organizational skills and attention to detail.
  • Bonus: Proficiency in poster and video editing software such as Canva and CapCut is a plus.

Qualifications:

  • Minimum 1 year of work experience in a customer service or administrative role.
  • Diploma in a related field (preferably in communications).

Job Type: Full-time

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Customer Care Specialist: 1 year (Required)