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Position Summary:
Malaysia The Client Service Associate is to help support advertisers worldwide through chat, email, and callbacks.
Duties and Responsibilities:
- Understand customer enquiries and respond via applicable channels: email, chat, and call backs
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
Job Requirements:
- SPM with 2 years of Customer Service Experiences
- Diploma; Fresh Graduates
- Bachelor’s Degree; Fresh Graduates
- Able to work in Rotational Shift
- Able to work during PH when required
Job Types: Full-time, Permanent, Fresh graduate
Pay: Up to RM4,200.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Language:
- Mandarin (Required)
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