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Chat Support

RM 4,200 - RM 4,200 / month

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Position Summary:

Malaysia The Client Service Associate is to help support advertisers worldwide through chat, email, and callbacks.

Duties and Responsibilities:

  • Understand customer enquiries and respond via applicable channels: email, chat, and call backs
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service
  • Able to communicate effectively with customers in a friendly and polite manner following the processes
  • Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

Job Requirements:

  • SPM with 2 years of Customer Service Experiences
  • Diploma; Fresh Graduates
  • Bachelor’s Degree; Fresh Graduates
  • Able to work in Rotational Shift
  • Able to work during PH when required

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to RM4,200.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Commission pay
  • Overtime pay
  • Performance bonus

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • Mandarin (Required)