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Customer Service Chat Support - KL

Salary undisclosed

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Responsibilities:

  • Comprehend customer inquiries and provide responses through the non-voice channel: chat and email.
  • Grasp customer inquiries, ensuring they receive answers or are directed to the appropriate support channel.
  • Handle customer escalations, ensuring timely responses, tracking, and necessary further escalation.

Requirements:

  • Able to communicate effectively with customers in a friendly and polite manner following the clients processes
  • Able to read, write, and speak fluently and spontaneously in both English and, Mandarin or Cantonese
  • Open for SPM (minimum 2 years in CS)
  • Open for fresh graduate (Diploma and Degree)

Job Types: Full-time, Permanent

Pay: From RM4,200.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Rotational shift

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • KL Sentral: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Language:

  • Mandarin (Required)

Expected Start Date: 12/30/2024