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Application Support Specialist

RM 3,000 - RM 4,200 / Per Mon

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Position : Application Support Specialist

Salary : RM 3,000 - RM 4,200

Location : Kepong, KL

Working Days / Time : 8.30am – 5.30pm / Mon – Fri

Responsibility

  • Required to do onsite installation from hardware to systems especially new users.
  • Perform onsite training to users and presentation to new and existing users on product features.
  • Prepare and develop of documentation on software user guide and software customisation request including software testing.
  • Provide user support enquiries regarding Point-of-Sales (POS) and technical issues including remote troubleshooting and debugging of systems.
  • Track, follow-up and resolve customer’s outstanding issues based on ticketing system.

Requirement

  • Candidate with at least diploma in IT related field.
  • At least 1 year of working experiences in the related field.
  • Good command in written and spoken English.
  • Good in SQL command and networking.
  • Ability in multitasking, fast learner and set priorities of work within deadlines.
  • Product training will be provided.

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,200.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Yearly bonus

Ability to commute/relocate:

  • Kepong: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • related: 1 year (Preferred)

Language:

  • Mandarin (Preferred)