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Customer Service Executive

RM 2,000 - RM 5,000 / Per Mon


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Job Descriptions

We are looking for Customer Service Executive to be responsible for managing SW Food Group’s social media enquiries, handle customer inquiries and complaints, and coordinating with the sales team to ensure customer satisfaction.

Key Responsibilities:

Customer Service

  • Manage and respond to customer complaints or inquires received via social media, phone or email
  • Assign complaints to the sales team for follow up and ensure timely resolution
  • Liaise with the sales team to communicate customer feedback and complaints
  • Follow up with the sales team to ensure customer issues are addressed effectively

    Others

    • Assist on others eCommerce activities as and when necessary
    • Provide marketing-related administrative support as needed

Requirements:

  • Minimum diploma in Marketing, Business, Mass Communication or a related field
  • Prior experience in customer service or social media management is preferred
  • Familiarity with social media platforms and tools is an advantage
  • Strong communication and interpersonal skills
  • Ability to handle customer complaints professionally and empathetically

Benefits:

  • Additional leave
  • Free parking
  • Maternity leave
  • Professional development
  • Annual Leave
  • Performance Bonus
  • Yearly Bonus