Pre-Sales Consultant

Pre-Sales Consultant

Join our dynamic sales team and play a pivotal role in shaping the future of AI technology at SymphonyAI Summit. We're pioneering AI-driven solutions for IT Operations Management, positioning ourselves as trailblazers in the business-to-business AI sector

Responsibilities:

• Strong customer focus and ability to drive technical solutions quickly and effectively that meets and exceed customer requirements.
• Ability to demonstrate ESM (Enterprise Service Management) and Asset Management products and technologies effectively to audiences of varied technical knowledge.
• Staying current on product developments/releases to a level required for Presentations, demo and POCs.
• Staying current on competitive analysis and understanding differentiators between the company and its competitors.
• Responsible for understanding business and technical problems addressed by the solutions including key regulations, business drivers, evolving business needs, security etc.
• Proficiency in understanding, managing and executing Sales process and planning. Should be well versed with Strategic Account planning and management.
• Assisting the sales personnel in the qualification of customer needs and performing pre-demo needs analysis.
• Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via WebEx.
• Generation of product demo scripts and scenarios, and maintaining demonstration environments.
• Ensuring solutions stated in the Statement of Work are best practice and in line with client requirements.
• Managing the sales bid process by responding to RFI’s & RFP’s.
• Working closely with Sales to ensure successful closure of the sales process.
• Liaising with Product Managers to provide feedback from clients about product requirements.
• Keeping abreast of market trends and product & competitor landscapes.
• Supporting Marketing events – user conferences, trade shows, webinars etc.
• Work closely with the Development and Implementation team to provide the right solution to the customer.
• Self-motivated who is excited about technology and willing to innovate.
• Able to travel frequently focusing on South East Asia region for customer and partner meetings.

Qualifications:

• Experience in Technical Consultation on Software Enterprise grade application solutioning like CRM, IT Security, Work Force Management, Order Management, Customer Experience Management etc.
• ITIL V4/V3 proficiency will be an added advantage or Expert certified with Exceptional English communication and presentation skills.
• Min 5 + years of Presales experience in ITSM/ESM/ITAM/Automation solutions like Service Now, BMC, HP, CA, RedHat, SAP, Splunk, etc.
• Hands-on experience on Tools like SUMMIT, Service Now, BMC Remedy, HPSM, CA Service Desk Manager, Manage Engine etc. is desirable.
• Exhibits prior and current technical expertise in web technology and the ability to learn new technology like GenAI/AIOps/Machine Learning and Large Language Model (LLM)
• Technical understanding of Infra , network and DB concepts. Cloud and SaaS understanding will be an added advantage.
• Functional knowledge of scripting and application development technologies like Java, .Net, JavaScript, etc.
• Worked on bids (RFI/RFX) and pre sales environments with experience of large-scale bid.
• A team player working with sales team to win new business in new and manage existing Accounts.
• You have strong problem solving and prioritization skills.
• You have strong presentation skills.
• You have excellent interpersonal and communication skills and are adept at working with multiple stakeholders in a multicultural environment.