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Customer Service Executive

RM 2,500 - RM 2,800 / Per Mon


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  • Handle customer inquiries (medical, hospital, clinics-related) over the Voice (Inbound call) and Non-voice (Email, Livechat & WhatsApp) channel
  • Obtain all necessary information, check on systems and align with customer needs
  • Checking the availability, arranging and scheduling appointments according to doctor/specialist availability
  • Assist customers with essential guidance and accurate information (medical-related)

    Working timing

    • Monday to Sunday - 8am to 8pm (Operation timing)
    • 5 Working days (2 Off days - depends on schedule)
    • Rotational shift (rotate in between 8am - 8pm)
    • 8 working hours perday

      Working Location

      • Tokio Marine Tower, Jalan Tun Razak (Kuala Lumpur)
      • Accessible by MRT & LRT Ampang Park Station (walk-in distance)
  • Must have an experience in Call Center industry
  • Available to join on December 2024
  • Must be fluent in English
  • Mandarin speakers are welcome to apply
  • Must possess at least Diploma and above
  • MBBS holders are welcome

Salary Package

  • Base pay: RM2500.00 - RM2800.00
  • KPI allowance: up to RM500.00/month
  • Attendance allowance: RM100.00/month
  • Language allowance: RM300.00/month (If applicable)

    Benefits

    • Annual Increment (Performance-based)
    • Annual Bonus (Performance-based)
    • OT allowance (If applicable)
    • Shift allowance (If applicable)
    • Training and proper guidance will be provided