Branch Manager (Non-Halal Restaurant)
RM 4,000 - RM 5,000 / Per Mon
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Simplified
- Operational Oversight: Supervise and ensure seamless daily operations across all three outlets, maintaining compliance with company standards, health, and safety regulations while consistently monitoring performance metrics such as sales, costs, and customer satisfaction.
- Team Leadership: Provide strong leadership to outlet managers and their teams by mentoring, coaching, and fostering a positive working environment, addressing any staff-related issues, and promoting teamwork to achieve operational excellence.
- Customer Service Excellence: Uphold and enhance customer service standards across outlets by addressing inquiries, resolving feedback and complaints efficiently, and ensuring an outstanding dining experience for every guest.
- Inventory & Cost Management: Oversee budget planning and implementation, optimize inventory management processes to ensure adequate stock levels, minimize wastage, and maintain profitability targets.
- Training & Staff Development: Identify skill gaps, design and implement effective training programs, and ensure all team members are well-equipped with knowledge of company policies, operational procedures, and menu offerings.
- Reporting & Strategic Communication: Prepare and submit comprehensive reports on outlet performance, including sales and operational metrics, while ensuring clear and effective communication between outlet managers and senior management to align with business goals.
- Training & Staff Development: Identify skill gaps, design and implement effective training programs, and ensure all team members are well-equipped with knowledge of company policies, operational procedures, and menu offerings.
- Inventory & Cost Management: Oversee budget planning and implementation, optimize inventory management processes to ensure adequate stock levels, minimize wastage, and maintain profitability targets.
- Customer Service Excellence: Uphold and enhance customer service standards across outlets by addressing inquiries, resolving feedback and complaints efficiently, and ensuring an outstanding dining experience for every guest.
- Team Leadership: Provide strong leadership to outlet managers and their teams by mentoring, coaching, and fostering a positive working environment, addressing any staff-related issues, and promoting teamwork to achieve operational excellence.
- Proven experience in the F&B industry, with a minimum of 3-5 years in a supervisory or managerial role.
- Strong leadership and team management skills, with the ability to oversee multiple outlets.
- Excellent communication and problem-solving abilities.
- Proficiency in operational management, including inventory control and cost management.
- Flexibility to travel between outlets in Sungai Petani, Alor Setar, and Ipoh.
- Ability to work in a fast-paced environment and manage competing priorities.
- Positive attitude, initiative, and a passion for delivering exceptional customer experiences.
- Language required: Mandarin
- Competitive salary and performance bonuses.
- Opportunities for career growth and professional development.
- Supportive and collaborative work environment.
- You will work alongside highly experienced senior management of the franchisor and get to learn from A to Z for F&B business
- EPF & SOCSO
- Performance allowance
- Commitment allowance
- Travel allowance (if travel)
- Filial allowance (after 1 year)
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