Cashier

Reports to: Restaurant Manager / Shift Supervisor

Job Overview:

A Restaurant Cashier is responsible for greeting guests, taking orders, processing payments, and providing excellent customer service. They ensure the accurate handling of transactions and maintain a clean and organized cash register area.

Key Responsibilities:

• Customer Service:
  • Greet customers warmly and assist with their inquiries.
  • Take customer orders accurately and input them into the system.
  • Provide menu information and suggest specials or promotions.
  • Address customer concerns or issues politely and efficiently.
• Cash Handling:
  • Process customer payments via cash, credit/debit cards, or mobile payment methods.
  • Issue receipts, change, and process refunds or exchanges if needed.
  • Ensure accurate cash drawer management and balance at the end of the shift.
• Order Management:
  • Confirm orders with customers and communicate any special requests or modifications.
  • Relay orders to the kitchen or bar staff efficiently.
  • Ensure food and drinks are prepared correctly before handing them over to customers.
• Point of Sale (POS) System:
  • Operate the POS system to accurately record transactions and process payments.
  • Keep track of sales and refunds for accurate reporting.
• Cleanliness and Organization:
  • Maintain a clean, organized work area, including the cashier station and surrounding areas.
  • Ensure all supplies (receipts, change, etc.) are stocked and ready.
• Team Collaboration:
  • Work closely with kitchen staff, and managers to ensure smooth operations.
  • Assist with any other tasks as requested by the restaurant manager or supervisor.

Skills and Qualifications:

• Previous experience in a cashier or customer service role is preferred.
• Strong communication skills and a friendly attitude.
• Basic math skills and the ability to handle cash accurately.
• Ability to work in a fast-paced environment.
• Knowledge of POS systems and cash register operation.