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Chat Support Mandarin Speaker

RM 3,500 - RM 4,100 / Per Mon


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The position will require you to support the contact centre in spoken and writtenThe Client Service Associate is to help support advertisers worldwide through chat, email. DUTIES AND RESPONSIBILITIES: • Understand customer’s enquiry and respond via applicable channels: email, chat, and call backs.• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel• Manage customer escalations and ensure that these are answered, tracked, and escalated as required• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes• Ensure all SLAs are met accordingly• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied• Provide a high level of professionalism and competent customer service• Able to communicate effectively with customers in a friendly and polite manner following the processes
HIRING FOR LOCAL MALAYSIANS Position: Chat Support (Social media project)Location: KL Sentral, MalaysiaShifts: Rotational ShiftsMinimum Requirements (MANDATORY):1 year of Customer Service experienceGaming expertise in the specific gameLanguage: Mandarin SpeakerEducation: SPM & aboveSalary: RM 4500 If Interested kindly send your updated resume with these details to [email protected] :Email id :Current salary:Expected salary :Notice Period:
Permanent JobChat support (No calling required)