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Sales Coordinator

  • Full Time, onsite
  • HOTEL GRAND CONTINENTAL KUALA LUMPUR
  • Kuala Lumpur, Malaysia
Salary undisclosed

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Responsibililties:

  • To respond quickly and efficiently to all incoming sales enquiries, by telephone, fax, and email, preparing brochures as required.
  • Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Prepare and review written documents accurately and completely.
  • Maintains complete and supported records of all Sales Agreements, Contracts, and Quotations for the hotel
  • Issuing invoices.
  • Promote awareness of the Hotel and brand image internally and externally via e-blast (e.g., brochures, promotional materials).
  • Use sales techniques that maximize revenue while maintaining existing guest loyalty to the Hotel / Company. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities / services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
  • Responding to and coordinating all internal meeting requests with 24 hours
  • To record the progress of all enquiries and translate into a monthly report, including source of business trends, enquiry conversion rates, future predicted sales and other reports as directed by superior.
  • Ensure on efficient tracking system of all events into GSR
  • Up-keep of a client and agents database – updating where necessary to allow effective promotions. Issuing of corporate rates and travel agents contract
  • Compilation of weekly overview sheets to all departments including communication and administration of ancillary services.
  • Ensure that mailing list is handled properly, Courier packages are recorded and collected and at end of month hand over the billing details to Finance department.
  • Maintain lists / order stock of brochures
  • To liaise at all times with all team members and work as a team to reach targets set by the management
  • To encourage repeat business by networking with current clients.
  • Follow all company policies and procedures.
  • Maintain confidentiality of proprietary information; protect company assets.
  • Answer telephones using appropriate company standards and etiquette.
  • Develop and maintain positive working relationships with other team members.
  • To undertake any other job assignment given by the superior.

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM3,500.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Sales Coordinator: 1 year (Preferred)