E-Commerce Customer Service (Chinese Candidate) 全职客服
RM 2,200 - RM 2,600 / Per Mon
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1. Be responsible for the company's customer service for its e-commerce platforms
2. Answer customers' questions related to the products, logistics, or refunds in quick and timely manner
3. Communicate and handle customers' pre or after sales issues
4. Process product returns or exchanges by proper communication with logistics and ensuring timely deliveries
5. Coordinate promotion plans with offline stores
1. Familiar and experienced with online shopping and its common rules, particularly for TikTok, Shopee, and Lazada
2. Proficient in office suite
3. Positive personality, working well under stress, good communication skills, strong attention to detail, and adaptable
- KWSP
- SOCSO
- EIS
- Free parking
- Salary Increment
- Professional development
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