Customer Support Executive (Japanese Speaker)-Fresh Graduate

We are looking for a Customer Support Executive (Japanese Speaker) based in Kota Damansara.

Responsibilities for Level 1 Support:

• Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company’s products.
• Create & handling all tickets pertaining to customer cases & follows up closely until case resolved.
• Working closely with Sales & Level 2 support team members for client contract’s expiration & further technical assistance.
• To exceed customer’s expectation in term of customer services & accurate information. Work in a team to achieve the required KPI elements and SLA.
• License issue and provision to customer.
• Periodic Maintenance Announcement.

Requirements:

• Applicant must be willing to work on rotational shifts & 4 days in a week.
• Each shift consists of 12 hours working hours and inclusive of 2 breaks (1 hour each).
• Applicant must be willing to work on rotation shift hence having own transport will be added advantage.
• Good communication & writing skills in English, Bahasa & Japanese is an advantage.
• Applicant is required to have an excellent communication skill in Japanese which should be close to a native speaker and not necessarily possesses any language proficiency certificate.
• Must be energetic, positive minded and good team player.
• Diploma holder or fresh graduates who are interested to start their career in an IT help desk center are also encouraged to apply – Full training is provided.

Benefits: Benefits: 4-day week, 2-hour daily break, RM500 allowance, bonus, insurance, etc.

Job Type: Full-time

Pay: RM4,000.00 - RM7,000.00 per month

Schedule:

• Rotational shift

Education:

• Diploma/Advanced Diploma (Preferred)

Language:

• Japanese (Required)