Supervisor

Job Responsibilities:

Staff Supervision and Training:

• Supervise, train, and support restaurant staff, including servers, host/hostess, and kitchen employees.
• Ensure staff members are following the restaurant's service standards, policies, and procedures.
• Schedule shifts and manage staff attendance.
• Assist in evaluating staff performance and provide feedback for improvement.

Customer Service:

• Ensure all guests receive prompt, courteous, and high-quality service.
• Resolve customer complaints or issues quickly and professionally to maintain a positive dining experience.
• Greet customers, explain menu items, and provide recommendations as needed.
• Monitor the dining area to ensure customer satisfaction.

Operational Management:

• Oversee the daily restaurant operations, ensuring that everything runs smoothly and efficiently.
• Monitor cleanliness and organization of the dining and kitchen areas, ensuring compliance with safety and sanitation standards.
• Ensure that all equipment is functioning properly and report any issues to the manager.

Inventory Control:

• Assist with inventory tracking, stock rotation, and ordering of supplies such as food, beverages, and cleaning materials.
• Monitor usage to minimize waste and maintain appropriate stock levels.
• Ensure proper handling of inventory and supplies in accordance with company guidelines.

Quality Control:

• Ensure that food and beverages meet the restaurant’s standards of quality and presentation.
• Check that all dishes are served in a timely manner and meet quality standards before leaving the kitchen.

Health & Safety Compliance:

• Ensure all employees are following health, safety, and hygiene regulations.
• Maintain cleanliness throughout the restaurant, including dining areas, bathrooms, kitchen, and storage areas.
• Conduct regular health and safety checks to identify potential hazards or issues.

Financial and Administrative Duties:

• Assist in controlling labor costs by monitoring staffing levels and adjusting as needed during busy or quiet periods.
• Help with cash handling, processing payments, and balancing the cash register at the end of each shift.
• Assist in managing budgets and maintaining the restaurant’s financial records.

Team Collaboration:

• Foster a team-oriented environment by motivating and leading staff.
• Act as a liaison between the front-of-house and back-of-house teams to ensure effective communication and service.
• Support the management team with special projects, marketing promotions, and other initiatives.

Reporting:

• Report to the restaurant manager regarding staff performance, customer feedback, and operational issues.
• Assist in preparing reports on daily operations, including sales, inventory, and customer feedback.

Requirements:

Experience:

• At least 1-2 years of experience in the restaurant or hospitality industry, with prior supervisory experience preferred.

Skills:

• Strong leadership and interpersonal skills.
• Excellent communication and customer service skills.
• Ability to handle difficult situations and customer complaints professionally.
• Ability to multitask and prioritize in a fast-paced environment.
• Basic knowledge of restaurant POS systems, inventory management, and budgeting.

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM3,500.00 per month