Emergency Dispatcher

Job Overview

The Emergency Medical Dispatcher (EMD) is responsible for answering emergency calls, assessing the medical needs of callers, providing life-saving pre-arrival instructions, and coordinating the appropriate response of emergency medical services (EMS). This position requires quick decision-making, calmness under pressure, and the ability to work in a fast-paced and high-stress environment.

Responsibilities

• Answer Emergency Calls
• Assess Medical Needs
• Provide Pre-arrival Medical Instructions
• Dispatch Ambulances
• Maintain Communication
• Documentation and Record Keeping
• Compliance with Protocols
• Ground team roster arrangement

Education

• Medical Assistant/Paramedic background is preferable
• CPR and First Aid certification (or ability to obtain shortly after employment).
• Additional certifications, such as Emergency Medical Dispatch (EMD), may be preferred.

Personal Characteristics

• Ability to remain calm and composed under pressure.
• Empathy and sensitivity when dealing with distressed or anxious callers.
• Strong multitasking abilities, capable of handling multiple tasks simultaneously.
• High attention to detail and accuracy in information processing.

Benefit

• Basic, allowances, case allowances, medical benefits, KWSP, SOCSO and EIS.

Job Type: Full-time

Pay: RM2,200.00 - RM3,500.00 per month

Schedule:

• Early shift
• Night shift
• On call
• Rotational shift

Experience:

• Typing: 1 year (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Remote (Required)