Customer Service Representative
RM 1,800 - RM 2,800 / month
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Join Our Team as a Customer Service Representative for Our Homestay!
Are you a people person with a passion for helping others? Do you enjoy creating positive experiences for guests? If so, we’d love to have you join our team! In this role, you will oversee guest services for up to 60 units across platforms such as Airbnb, Booking.com, and Agoda. If you have exceptional communication skills, a knack for problem-solving, and experience in the hospitality or property management industry, we’d love to hear from you!
Position: Customer Service Representative
Location: [Subang Jaya Ss15]
Employment Type: [Full-timer]
Key Responsibilities:
Provide exceptional customer service to our guests through phone and chat.
Assist with booking inquiries, check-ins, and general questions.
Handle guest inquiries and bookings across Airbnb, Booking.com, and Agoda.
Manage check-ins and check-outs efficiently for up to 60 units.
Provide prompt and professional responses to guest concerns or complaints.
Coordinate with cleaning teams, maintenance staff, and property owners to ensure a seamless guest experience.
Update property availability on all platforms.
Resolve issues such as cancellations, refund requests, or damage claims.
Maintain high guest satisfaction and strive to achieve top ratings and reviews on all platforms.
Address and resolve guest concerns promptly to ensure a positive experience.
Communicate with the team to ensure a smooth and comfortable stay for each guest.
Maintain positive guest reviews and strive for Superhost or equivalent status.
Qualifications:
Strong communication and problem-solving skills.
Strong organizational and multitasking abilities.
Prior experience in customer service or hospitality is a plus.
Ability to work flexible hours, including weekends and holidays.
A friendly and welcoming attitude.
Ability to multitask and manage high-volume guest interactions efficiently.
Strong organizational skills and attention to detail.
Why Join Us?
Be part of a supportive, close-knit team.
Opportunity to make a direct impact on guest experiences.
Benefits - competitive pay & commission
If you’re excited to make a difference and help create unforgettable stays for our guests, apply today! Send your resume to [Show contact number Ms.Riya] with the subject line "Customer Service Rep Application."
Whatsapp only - Show contact number Ms.riya
Are you a people person with a passion for helping others? Do you enjoy creating positive experiences for guests? If so, we’d love to have you join our team! In this role, you will oversee guest services for up to 60 units across platforms such as Airbnb, Booking.com, and Agoda. If you have exceptional communication skills, a knack for problem-solving, and experience in the hospitality or property management industry, we’d love to hear from you!
Position: Customer Service Representative
Location: [Subang Jaya Ss15]
Employment Type: [Full-timer]
Key Responsibilities:
Provide exceptional customer service to our guests through phone and chat.
Assist with booking inquiries, check-ins, and general questions.
Handle guest inquiries and bookings across Airbnb, Booking.com, and Agoda.
Manage check-ins and check-outs efficiently for up to 60 units.
Provide prompt and professional responses to guest concerns or complaints.
Coordinate with cleaning teams, maintenance staff, and property owners to ensure a seamless guest experience.
Update property availability on all platforms.
Resolve issues such as cancellations, refund requests, or damage claims.
Maintain high guest satisfaction and strive to achieve top ratings and reviews on all platforms.
Address and resolve guest concerns promptly to ensure a positive experience.
Communicate with the team to ensure a smooth and comfortable stay for each guest.
Maintain positive guest reviews and strive for Superhost or equivalent status.
Qualifications:
Strong communication and problem-solving skills.
Strong organizational and multitasking abilities.
Prior experience in customer service or hospitality is a plus.
Ability to work flexible hours, including weekends and holidays.
A friendly and welcoming attitude.
Ability to multitask and manage high-volume guest interactions efficiently.
Strong organizational skills and attention to detail.
Why Join Us?
Be part of a supportive, close-knit team.
Opportunity to make a direct impact on guest experiences.
Benefits - competitive pay & commission
If you’re excited to make a difference and help create unforgettable stays for our guests, apply today! Send your resume to [Show contact number Ms.Riya] with the subject line "Customer Service Rep Application."
Whatsapp only - Show contact number Ms.riya
Job Details
JOB INFO & REQUIREMENT
Contract Type
Full-time
Job Type
Non-Executive
Experience Level
< 1 year
Job Categories
Customer Svc/Call Centre
Minimum Education Required
SPM
Language Required
English, Bahasa Malaysia
Nationality Preferred
Malaysians Only
Gender Preferred
All Genders
Own Transport
None
SALARY & OTHER BENEFITS
Salary
RM 1,800 to RM 2,800 per month
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