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This role typically work for automotive repair shops to act as liaisons between service staff and customers. You work closely with Service Technicians to determine pricing for repairs and explain the reasoning for repair costs to customers. The job is to help customers take advantage of repair deals and learn about warranty programs.
Tasks & responsibilities
> communicating with customers about their needs and relaying information
to the Service Technicians
> determine repairs and relevant costs, maintaining up-to-date knowledge
about range of services and contacting customers to update them about
their equipment’s repair status.
> answering customer questions about service outcomes and consulting
with technicians when necessary
> overseeing and managing the service scheduling and workflow
> issue quotation, DO, Invoice, follow up quotation, monitor customer
payment and others task deemed necessary by the management for the
efficient running of the operation of the company
Job Details
