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External Shift Supervisor (Pontian Jb)



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  • Maintains regular and consistent attendance and punctuality, with or without reasonable accommodation.
  • Available to work flexible hours, including early mornings, evenings, weekends, nights, and/or holidays.
  • Adheres to store operating policies and standards, including quality beverage and food preparation, cash handling, and store safety and security, with or without reasonable accommodation.
  • Engages with and understands customers, responding to their needs through clear and pleasant communication.
  • Meets the required dress code.
  • Prepares food and beverages according to standard recipes or customizes them for customers, including making adjustments such as temperature, ingredient quantities, or substitutions.
  • Available to perform various tasks within the store during each shift.

Summary of Experience

  • Customer service experience in a retail or restaurant environment: 1 year.
  • Experience in a role that requires constant interaction with and fulfilling the requests of customers: 6 months.
  • Experience delegating tasks to other employees or coordinating the tasks of two or more employees: 6 months.

    Required Knowledge, Skills, and Abilities

    • Ability to direct the work of others.
    • Ability to learn quickly.
    • Effective oral communication skills.
    • Knowledge of the retail environment.
    • Strong interpersonal skills.
    • Ability to work as part of a team.

  • EPF / SOCSO
  • Attractive monthly salary
  • Overtime & allowances
  • Employee discount
  • Learning & Career advancement