Respond to incoming calls/chats/email promptly and professionally and initiate outbound calls when required.Furnish precise and timely information to address customer inquiries effectively.Efficiently resolve customer problems, complaints, or requests in a satisfactory manner.Escalate intricate issues or complaints to higher-level support or supervisors as needed.Develop and retain a profound understanding of the company's products, services, and policies.Aid customers in product usage and troubleshoot any related issues.Accurately document customer interactions in the company's database or CRM system.Uphold high-quality service standards to ensure and enhance customer satisfaction.Actively engage in continuous improvement, enhancing knowledge and skills through ongoing training and feedback mechanisms. Diploma in IT or related technical field.Preferably with at least 1 years’ experience in the call center industry, a similar role is an advantage.High customer and service orientation.Well-developed communication and analytical skills.Good knowledge of operating systems and relevant hard- or software.Good problem-solving skills and focus on quality.Serenity in challenging situations. 
