Customer Service Executive (Mandarin)
RM 2,800 - RM 3,700 / Per Mon
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Simplified
- Call Management: Handle inbound calls related to general inquiries, complaints, feedback, and other product-related concerns.
- Customer Satisfaction: Strive to exceed expectations by delivering accurate and exceptional service.
- Team Collaboration: Work collectively to meet KPI targets and maintain SLA standards.
- Customer Satisfaction: Strive to exceed expectations by delivering accurate and exceptional service.
- Education: Minimum SPM qualification required.
- Languages: Must be fluent in English and Mandarin.
- Fresh Graduates: Encouraged to kick-start their careers in a call center.
- Shifts: Open to rotational shifts with off days.
- Working Hours: 9-hour shifts, including a 1-hour lunch break.
- Location: Based in PJ Ara Damansara.
- Languages: Must be fluent in English and Mandarin.
- Training: Comprehensive training provided.
- Overtime: High OT claims available.
- Benefits: EPF & SOCSO, sick leave, annual leave.
- Recognition: Quarterly staff recognition and appreciation.
- Career Growth: Clear progression from Customer Service Executive to Senior Manager.
- Career Path: Customer Service Executive Senior Customer Service Executive Team Leader Senior Team Leader Assistant Manager Manager Senior Manager.
4o mini
- Overtime: High OT claims available.
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