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Customer Service Executive (Mandarin)

RM 2,800 - RM 3,700 / Per Mon


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  • Call Management: Handle inbound calls related to general inquiries, complaints, feedback, and other product-related concerns.
  • Customer Satisfaction: Strive to exceed expectations by delivering accurate and exceptional service.
  • Team Collaboration: Work collectively to meet KPI targets and maintain SLA standards.
  • Education: Minimum SPM qualification required.
  • Languages: Must be fluent in English and Mandarin.
  • Fresh Graduates: Encouraged to kick-start their careers in a call center.
  • Shifts: Open to rotational shifts with off days.
  • Working Hours: 9-hour shifts, including a 1-hour lunch break.
  • Location: Based in PJ Ara Damansara.
  • Training: Comprehensive training provided.
  • Overtime: High OT claims available.
  • Benefits: EPF & SOCSO, sick leave, annual leave.
  • Recognition: Quarterly staff recognition and appreciation.
  • Career Growth: Clear progression from Customer Service Executive to Senior Manager.
    • Career Path: Customer Service Executive Senior Customer Service Executive Team Leader Senior Team Leader Assistant Manager Manager Senior Manager.

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