Assistant Manager, IT Project

Position Overview:

The Assistant IT Project Manager is responsible for supporting the IT Project Manager in overseeing IT projects, ensuring their successful execution within defined timelines and budgets, and managing the IT support team to deliver high-quality services. This role bridges technical expertise with leadership skills to enhance operational efficiency and align IT initiatives with organizational goals

Key Responsibilities:IT Project Management

1. Project Planning & Coordination:

o Assist in defining project scope, goals, and deliverables in collaboration with stakeholders.

o Create detailed project plans, timelines, and resource allocation strategies.

2. Execution & Monitoring:

o Oversee project implementation, ensuring adherence to quality, budget, and timelines.

o Track progress, resolve issues, and provide regular status updates to stakeholders.

3. Risk Management:

o Identify potential project risks and implement mitigation strategies.

o Ensure compliance with organizational and industry standards.

4. Collaboration:

o Work closely with cross-functional teams, including developers, vendors, and end-users.

o Facilitate communication between stakeholders to ensure smooth project execution.

IT Support Management

1. Team Leadership:

o Supervise the IT support team, providing guidance and training as needed.

o Manage schedules, allocate tasks, and ensure timely resolution of support.

2. System & Infrastructure Maintenance:

o Oversee routine maintenance and upgrades of IT systems, hardware, and software.

o Ensure minimal downtime and quick resolution of system issues.

o Manage system reporting and development requirements

3. User Support:

o Oversee IT helpdesk operations, ensuring prompt and effective issue resolution, including after-hours support

4. Performance Monitoring:

o Analyse support metrics to identify trends and improve service delivery.

o Implement strategies to enhance end-user satisfaction and support efficiency.

Strategic Contributions

1. Technology Advancement:

o Research and recommend new technologies to enhance operational efficiency.

o Participate in the development of IT policies and best practices.

2. Budget Management:

o Assist in preparing and managing the IT budget for projects and support operations.

o Evaluate cost-effective solutions for IT needs.

3. Compliance & Security:

o Ensure IT operations comply with legal and regulatory requirements.

o Oversee data security measures to safeguard organizational assets.

Qualifications:Education & Experience:

· IT background certificate(s) with minimum 3 years experiences in IT related fields.

Skills:

· Strong understanding of IT systems, infrastructure, and support processes.

· Proficient in time management.

· Excellent problem-solving and decision-making skills.

· Strong leadership, communication, and interpersonal abilities.

· Ability to manage multiple tasks and projects simultaneously.

Reports To:

· IT Project Manager

Job Types: Full-time

IMMEDIATE VACANCY

Job Types: Full-time, Contract
Contract length: 24 months

Pay: RM3,500.00 - RM4,500.00 per month

Schedule:

• Rotational shift

Supplemental Pay:

• Attendance bonus

Experience:

• Project Manager: 2 years (Preferred)