Travel Consultant (Travel Industry a MUST) in KL [GG]

Our Client delivers world-leading corporate travel and events solutions to organisations operating in a variety of specialist sectors around the world. Their business clients range from oil companies to major retailers, construction to technology and sports to finance. They offer state of the art booking systems, a high quality personal service and superb buying power. They are currently looking for the right candidate to join their Malaysia office as a Travel Consultants. Position: Travel Consultant (5 Openings) Location: Jalan Tun Razak, KL Job Description: Familiar with Global Distribution System (Galileo, Amadeus), Fare database, Scripts, Microsoft Office and other systems that are in use for reservations and ticketing Respond to client’s email within the Service Level Agreement (SLA) Knowledge of Reservation, Ticketing, Issue, Re-issue, Re-scheduling, Refund Handle client's documents requirements for VISA applications Understand the client’s needs in order to provide efficient service at all times Provide the most cost effective and best / optimal fare to the client with the swiftest routing that makes the travel convenient for the Client Handle client's feedback and escalate any complaints to the Team Leader and Manager Follow up and keep track of ticketing deadlines and schedule changes and inform clients. Requirements: Possesses a basic Diploma/Bachelor Degree, preferably in Travel. Minimum 3 years of experience in the Travel Industry. Previous experience in Marine Travel, using any GDS, and working with Airline Nett Fare products is preferable. Fluent in English. Mandarin/Cantonese is an added advantage, not a must. Able to communicate with a wide range of people at all levels, both within and outside the Company. REMUNERATION PACKAGES: Basic: RM 3,500 - RM 4,000 - negotiable. We will consider the salary based on the candidate's experience No other allowance EPF, SOCSO, EIS Benefit: Medical Coverage Annual Leave, Bonus Scheme (TBA) Working Days: Monday to Friday (5 days' work week ) Working Hours: 9am to 6pm (office based-no flexible hours arrangement)