Duty Manager

-Ensures the department operates efficiently and that every guest receive the welcome as stipulated in the SOP. -Reports all guest complains, compliments and suggestions to management and records it in Daily Log report. -Conduct random inspection on pre-assigned accommodations for VIP guests, by ensuring that all room set-ups and amenities are prepared according to standard. -Patrols the hotel to ensure everything is in good order and condition and maintains a log of all the activities encountered during patrolling. -Observes and enforces the overall conduct and appearance of the employees. -Updates the Front Office Manager/Assistant Front Office Manager immediately of incidents/issues in the Hotel. -Is fully aware of the Hotel's emergency procedures with regard to safety of guests and staff. -Arranges alternative accomodation for the turn away clients when hotel is fully booked. -Ensures that all operative Departments render service with maximum efficciency and is courteous to all guests especially when their respective Department Heads go off duty.