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Travel Consultant

Salary undisclosed

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Position: Travel Consultant (5 Openings)
Location: Jalan Tun Razak, KL

Job Description:

  • Familiar with Global Distribution System (Galileo, Amadeus), Fare database, Scripts, Microsoft Office and other systems that are in use for reservations and ticketing

  • Respond to client’s email within the Service Level Agreement (SLA)

  • Knowledge of Reservation, Ticketing, Issue, Re-issue, Re-scheduling, Refund

  • Handle client’s documents requirements for VISA applications

  • Understand the client’s needs in order to provide efficient service at all times

  • Provide the most cost effective and best / optimal fare to the client with the swiftest routing that makes the travel convenient for the Client

  • Handle client’s feedback and escalate any complaints to the Team Leader and Manager

  • Follow up and keep track of ticketing deadlines and schedule changes and inform clients.

Requirements:

  • Possesses a basic Diploma/Bachelor Degree, preferably in Travel.

  • Minimum 3 years of experience in the Travel Industry.

  • Previous experience in Marine Travel, using any GDS, and working with Airline Nett Fare products is preferable.

  • Fluent in English. Mandarin/Cantonese is an added advantage, not a must.

  • Able to communicate with a wide range of people at all levels, both within and outside the Company.

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