Epicareer Might not Working Properly
Learn More

Customer Service Executive - Welcome Fresh

  • Full Time, onsite
  • Agensi Pekerjaan Asia Recruit Sdn Bhd
  • Kuala Lumpur, Malaysia
Salary undisclosed

Apply on

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


Original
Simplified
  • Ensure highest standards of service delivery on personalized phone services to our customers
  • Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database.
  • Being first contact person in building and retaining customer relationships by identifying and resolving customer inquiries/issues accurately
  • Educate the customer about the Bank products and services and directs them towards available resources for self-help
  • Manage customer complaints, issues and subsequent solutions and is responsible for identifying and escalating customer issues to the appropriate department
  • Assigns or acts on any required customer follow-up in accordance with Contact Centre internal guidelines and updates customer data into relevant systems accurately
  • Maximize opportunities to up sell or cross-sell Bank products and services which meet customer needs
  • Maintain confidentiality of the Bank customers and data at all times
  • Strong customer service mindset with good communication and excellent problem- solving skills

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Application Question(s):

  • Are you willing to work for 24/7 rotational shift ?

Education:

  • STM/STPM (Preferred)

Language:

  • English (Preferred)