Customer Service Executive - Welcome Fresh
Salary undisclosed
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- Ensure highest standards of service delivery on personalized phone services to our customers
- Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database.
- Being first contact person in building and retaining customer relationships by identifying and resolving customer inquiries/issues accurately
- Educate the customer about the Bank products and services and directs them towards available resources for self-help
- Manage customer complaints, issues and subsequent solutions and is responsible for identifying and escalating customer issues to the appropriate department
- Assigns or acts on any required customer follow-up in accordance with Contact Centre internal guidelines and updates customer data into relevant systems accurately
- Maximize opportunities to up sell or cross-sell Bank products and services which meet customer needs
- Maintain confidentiality of the Bank customers and data at all times
- Strong customer service mindset with good communication and excellent problem- solving skills
Job Type: Full-time
Pay: RM3,000.00 - RM4,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Overtime pay
- Performance bonus
Application Question(s):
- Are you willing to work for 24/7 rotational shift ?
Education:
- STM/STPM (Preferred)
Language:
- English (Preferred)
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